Contact us

Terms and Conditions of Steps Rise LLC

Effective Date: [03/03/2025]

By accessing this website, requesting a quote, scheduling a service, or hiring Steps Rise LLC (“the Company,” “we,” “us”), you (“the Client”) agree to these Terms and Conditions.

1. Services

Steps Rise LLC provides junk removal services, unwanted item removal, bulk trash pickup, residential and commercial cleanouts, furniture removal, appliance removal, light debris removal, and other related services, subject to availability and prior acceptance by the Company.

The Company reserves the right to refuse any job it considers unsafe, unlawful, beyond its operational capacity, or requiring licenses, permits, or specialized handling not included in the contracted service.

2. Quotes and Pricing

All quotes, whether provided by phone, message, website form, photographs, or video, are preliminary estimates and may change following an on-site inspection of the volume, weight, type of material, accessibility, loading time, labor required, and final disposal costs.

The final price may be adjusted if:

  • The actual amount of items or debris exceeds what was initially reported
  • There are access obstacles, stairs, long carrying distances, or previously undisclosed conditions
  • Special, heavy, prohibited, or additional-handling materials are identified
  • The job requires more time, equipment, or personnel than originally expected

No quote shall be considered final unless confirmed by the Company on-site or in writing.

3. Payments

All prices are stated in U.S. dollars (USD).

Payment is due upon completion of the service, unless the Company agrees in writing to a prior deposit, partial advance payment, or post-service invoicing.

We accept payment methods approved by the Company, including cards, electronic transfers, cash, or other authorized secure platforms.

In the event that invoices are not paid within the agreed timeframe, the Company may apply late fees, reasonable collection costs, and any other remedies permitted by applicable law.

4. Property Access and Service Conditions

The Client is responsible for ensuring safe, legal, and sufficient access to the property and to the area where the items to be removed are located.

The Client represents that:

  • They have authority to authorize entry onto the property and removal of the items
  • The items designated for removal may be legally removed and disposed of
  • The work area does not contain hidden hazards that could endanger the Company’s personnel

The Company may refuse or suspend service if it detects unsafe conditions, loose animals, severe infestations, hazardous materials, unstable structures, violence, threats, or any other risk-related situation.

5. Prohibited or Restricted Materials

Unless expressly agreed to in writing, the Company does not accept or remove hazardous, toxic, flammable, explosive, biological, medical, or legally regulated materials, including but not limited to:

  • Paints, solvents, oils, fuels, and chemicals
  • Asbestos
  • Medical or biological waste
  • Ammunition, explosives, or fireworks
  • Pressurized cylinders or propane tanks
  • Illegal substances
  • Contaminated materials
  • Specialty batteries, certain electronic waste, or materials subject to regulated disposal
  • Any other material whose collection, transportation, or disposal requires specialized handling

If the Client requests removal of unauthorized materials, conceals their presence, or such materials are discovered on-site, the Company may cancel the service and charge all applicable fees, including visit charges, time spent, and additional costs.

6. Cancellations, Rescheduling, and Trip Charges

The Client must provide as much advance notice as possible for any cancellation or rescheduling.

The Company may charge a cancellation fee, rescheduling fee, or trip charge when:

  • The Client cancels on short notice
  • The crew arrives on-site and cannot perform the job for reasons attributable to the Client
  • Access to the property is unavailable
  • The items are not available for removal
  • The information provided does not substantially match the actual job

The amount of such charges may vary depending on travel distance, lost time, assigned personnel, and operating costs.

7. Client Responsibilities

The Client is responsible for:

  • Clearly identifying which items are to be removed
  • Removing valuables, documents, cash, jewelry, and personal belongings in advance
  • Verifying that no items they wish to keep are inside boxes, furniture, bags, or areas marked for removal
  • Ensuring that items are disconnected, emptied, or ready for removal when applicable
  • Informing the Company of any stairs, elevators, gates, access restrictions, HOA rules, permits, or special conditions

Once items have been removed from the premises or loaded for disposal, Steps Rise LLC is under no obligation to recover or return them.

8. Disposal, Donation, and Recycling

The Company may, at its sole discretion and subject to availability, recycle, donate, dispose of, or redirect removed materials to any destination it deems appropriate and lawful.

We do not guarantee that any item will be donated, recycled, or processed in any specific manner, even if requested by the Client.

9. Limitation of Liability

Steps Rise LLC shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising out of the use of the website or the performance of its services.

The Company’s total liability for any claim related to a service shall be limited, to the fullest extent permitted by law, to the amount actually paid by the Client for that specific service.

The Company shall also not be liable for:

  • Items mistakenly left inside removed belongings
  • Losses resulting from ambiguous or incomplete instructions from the Client
  • Delays caused by traffic, weather, mechanical problems, landfill issues, local restrictions, or circumstances beyond the Company’s reasonable control
  • Pre-existing damage to the property or areas with poor conditions

10. Website Use

All content on this website, including text, images, designs, logos, graphics, and informational materials, belongs to Steps Rise LLC or is used with proper authorization.

No content may be copied, reproduced, distributed, modified, or exploited without prior written permission.

Unauthorized use of the website, including attempts to interfere with its operation, automated data extraction, fraudulent use of forms, or submission of false information, is strictly prohibited.

11. No Guarantee of Availability

The presentation of services on this website does not constitute an obligation to accept every request. The Company reserves the right to refuse services based on availability, location, risk, type of material, operational capacity, or any other legitimate business reason.

12. Force Majeure

The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather conditions, accidents, road closures, governmental actions, labor disputes, third-party failures, or emergencies.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles.

Any dispute relating to these terms or to services provided by Steps Rise LLC shall be submitted to the competent courts located in Orange County, Florida, unless applicable law provides otherwise.

14. Modifications

Steps Rise LLC reserves the right to modify these Terms and Conditions at any time. Any modifications shall become effective once posted on this page.

15. Contact

For legal questions or questions related to these Terms and Conditions, you may contact us at:

Steps Rise LLC
Orlando, Florida, United States
Email: contact@stepsrise.com
Phone: 407-406-7046